A Student is Missing from my Class (Hour Tracking)

If you are having trouble locating a student, then below are some possible reasons:

A) The student has not registered an account to track hours

You can check if a student has registered by following these steps:

1. Click on the  tab
2. Set all the filters to All
3. Type in the first or last name of the student that is missing in the Search bar
4. If the student does not appear, then that means that the student has not registered an account yet.
5. Reach out to the student and send them the Signup Code for your class so that they can register. If they are having trouble registering, then please share this guide.

B) Your student has not been added to your Class

1. Click on the tab with your school’s name
2. Select the Classes tab
3. Click on your Class name
4. Scroll down to the Student table and click the icon found at the right corner of the table
5. Once you click on this, a pop up menu will open. Type the first name or last name of the desired student into the search bar then make sure to click Enter.
6. If their name appears, check the box next to their name then click 
NOTE: If the student’s name does not appear, then make sure the Status filter is set to All Statuses
7. Once you have added the student, make sure to click  to save any changes

C) Your student’s status is set to inactive

1. Click on the  tab

2. Set the Status filter to All Statuses

3. Type the name of the desired student into the search bar

4. If the student’s name pops up, click on it and this will take you to their hour dashboard

5. Once you are on their dashboard, click theicon found around the centre of the screen. This will take you to the student’s General tab

6. Scroll down until you find the Status field and set it to Active

7. Make sure to click  to save any changes

D) Your student is linked to the wrong school

If you your student is linked to the incorrect school, then please email us at info@charityrepublic.com. Within your email please include:

1. The student’s name

2. The school you would like us to transfer the student to