



(i) The type of filters being selected in the Students section.
(ii) Student(s) registered for the wrong school.
(iii) A Signup code was not set up for the Class.
(iv) Student(s) did not enter the correct Signup Code during registration.
(v) Students have not yet registered.
The most common reason for not seeing students –> the wrong filters being selected in the Students section.
If you are unable to locate your students, click on the
tab and:
(i) Please ensure that your filters are set to the “All” default for all filters
(ii) If you are using the Classes section, then select your Class from the drop-down

Most filters should be set to All except the Class filter (see filter underlined in green). This filter should be set to your current class so that you will only see your students.
The most common filter behind this issue is the Semester filter. Only students who register using a sign-up code with a specified semester will automatically be set to a semester.

If a student did not register using a sign-up code, then their semester filter will be left blank and they will be filtered out if the Semester filter is not set to All Semester
If the students continue to not show up, it is possible that they are not linked to your class. Set your Class filter to All Classes

If they show up, then that means the students are not linked to your class. There are a couple of reasons why this could happen:
(i) The students did not enter or misspelled the sign-up code when registering
(ii) There is no sign-up code associated with the class
(iii) The student did not register for the correct school
NOTE: If you have any questions about setting up and/or reviewing your sign-up code, please see this FAQ
In order to link the students to your class, please follow these steps:



If you are having trouble locating a student, then below are some possible reasons:
You can check if a student has registered by following these steps:




1. Click on the
tab
2. Set the Status filter to All Statuses
3. Type the name of the desired student into the search bar
4. If the student’s name pops up, click on it and this will take you to their hour dashboard
5. Once you are on their dashboard, click the
icon found around the centre of the screen. This will take you to the student’s General tab
6. Scroll down until you find the Status field and set it to Active

7. Make sure to click
to save any changes
If you your student is linked to the incorrect school, then please email us at info@charityrepublic.com. Within your email please include:
1. The student’s name
2. The school you would like us to transfer the student to
If you would like to quickly locate your students’ unapproved hours, then please follow these steps:
1. Go to the
section
2. Next, locate the Detailed Hours report and click on it

3. Scroll down and set the Category, Status, and Approved filters to the following:

NOTE: You can also change filters like the Date Range if you would only like to see specific unapproved hours.
4. Click the
button and this will show you all the unapproved hours at your school. The report can also be exported to Excel.
Both teachers and students can add organizations/employers:
When an organization/employer is added to the database by a teacher and status is set to Active, a student can locate this organization when they add hours. In the Hour section, students type the organization’s name into the Organization search bar and it will pop up.
Students can search Active employers only (see image below).

When a teacher adds an organization, the organization’s status is automatically set to Active.
When a student adds an organization, the organization’s status is automatically set to Pending.
Students are not able to search organizations that are set to Pending unless they were the one that added it (i.e. they only see organizations that they added).
NOTE: For more details on how to add organizations/employers, click here
Teachers may want to convert a Pending employer that a student added to an Active employer that other students can search and locate too.
1. Click the
tab
2. Set the Status filter to Pending to quickly locate all the Pending organizations

3. Search and click on the desired organization
4. Under the General tab, scroll down until you find the Status field and click on the drop down menu to set the status from Pending to Active
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5. Select Save in the top right corner of the page to save your changes
You may want students to only search and locate Active employers that a teacher has added. If so, here is how you can do that:
1. Click on the tab with your school’s name
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2. Along the centre of the screen there should be a number of tabs such as General, Logo, Access.. etc. At the bottom of that list there is a Settings tab. Click on Settings
3. Check off the box that reads Do not allow students to add employers/contacts/positions for Hours
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TIP
If students are unable to locate an employer then please make sure that the student is only typing a few letters of the organization’s name. It is better to type in a few letters than the entire name of an employer just in case it is spelled differently.
If you type in “Tim”, then anything with “Tim” will come up. If you type in “Hor”, then all of the Tim Hortons stores will come up. But if you type in “Horton’s” into the search bar, our system will not recognize the apostrophe if the employer is not spelled that way (Horton vs Horton’s).
Students can create an achievement by following these steps:
1. Click on the Profile tab on the left side of the screen.

2. Next, select the
icon located at the center of the screen.
3. Click on the
icon at the top right of the screen to add a new achievement.
4. Fill in all the necessary fields for the achievement. You can fill in additional fields such as the issuer and add an attachment by selecting the appropriate tab on the sidebar.

5. Once you have filled in all the information, click
.
1. You can delete unwanted achievements by clicking on them while on the Achievement page then selecting the
button.
2. Teachers/coordinators can add achievements in bulk. For more information regarding this feature, please click here
By default, Hour Republic comes with several achievement types including: Parent/Guardian Consent Forms, Background Checks, WHMIS, and WEA Forms. However, if you would like to add more achievement types, there are 2 ways that teachers/coordinators can do this:
1. Locate the sidebar on the left panel, then click on the tab with your school’s name (this is the Admin section).
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2. Select the tab on the left that says Achievements.

3. Once you’re in the Achievements section, click on the
button.
4. Type in the desired achievement in the Achievement field (e.g. WHMIS).
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5. Once you’ve typed it in, click
.
1. Locate the sidebar on the left panel, then click on the Students tab.
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2. Click on any student.
3. Next, select the
icon located at the center of the screen.
4. Select the
in the top right corner.
5. Click on the text that says
. This will take you to the Achievements page.
6. click on the
button.
7. Type in the desired achievement in the Achievement field.
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8. Once you’ve typed it in, click
.
1. If there is an achievement you’d like to remove, select the
button next to it.
2. For more information on how teachers/coordinators and students can create achievements, please click here
Student types let you indicate whether a student is in a Co-op, SHSM, or Dual Credit program and can be useful when running reports. Follow this guide to learn how you can create and set student types.
1. Locate the sidebar on the left panel, then click on the tab with your school’s name.
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2. Select the tab on the left that says Student Type.

3. Once you’re on the Student Type page, click on the
button.
4. Type in the desired Student Type in the Student Type field.

5. Once you’ve typed it in, click
.
1. Locate the sidebar on the left panel, then click on the Students tab.
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2. Click on any student’s name.
3. Once you’re on the student’s profile, click on the
icon.
4. Select the tab on the left that says Demographics.

5. Click on the text that says
. This will take you to the Student Type page.
6. Select on the
button.
7. Type in the desired student type in the Student Type field.

8. Once you’ve typed it in, click
.
If there is a student type you’d like to remove, select the
button next to it.
1. Go to the desired student’s profile.
2. Select the tab on the left that says Demographics.

3. Select the drop-down menu for the
field.
4. Choose the appropriate student type.
5. Once you’re finished, click
.
You can create a PDF version of reports by following these steps:
1. Click on the
tab on the left sidebar.
2. Select the desired report. Once you apply all the filters, click
.
3. You will be taken to a web version of the report, right-click anywhere on the page to open up a menu. Select the Print… option.

4. Once you click Print… a pop up menu will appear. Set the Destination to Save as PDF.

4. Select the
button at the bottom of the page.
5. Save the file to a location on your device.
For work placements, this is the position of the student at placement (e.g. Automotive Assistant).
For community service, these positions represent volunteer opportunities (e.g. Food Bank Sorter).
1. Click
on the left toolbar
2. Search and select the desired organization, then click on the Positions
icon
3. Select an existing position (e.g. Food Bank Clerk)
At the bottom of the General tab for a position, you will see the Published and Public fields.
NOTE: If you’re looking to create a new position/opportunity, then please reference our FAQ here.
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By default, all positions are private (i.e. only visible to a teacher/coordinator) since neither the Published nor Public boxes are checked.
When both the Published and Public boxes are unchecked, the position/opportunity cannot be viewed by students under any circumstance. This is essentially a draft version of the position/opportunity and can only be accessed by teachers/coordinators.
NOTE: Publication Dates (i.e. when a position/opportunity is visible) do not work unless either the Published or Public boxes are checked (see below).

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When only the Published box is checked, only students from your school are able to view the position/opportunity on their Opportunities page. This is ideal if the position/opportunity is exclusive to your school.
If the Publication Date (i.e. when a position is visible) is expired or has yet to be published, this position/opportunity will no longer be available to the students at your school and will not show up on students’ Opportunities page.
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When only the Public box is checked, the position/opportunity is viewable to anybody with a link to it. However, it is otherwise inaccessible to anybody except teachers/coordinators and will not show up on students’ Opportunities page. The link can be found under the position/opportunity’s title in the Preview and on the page advertising it.
NOTE: Publication Dates (i.e. when a position is visible) do not apply or work for this type of position/opportunity.

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When both the Published and Public boxes are checked, the position/opportunity is accessible to everybody. The position/opportunity will show up on students’ Opportunities page. It will also have a shareable link that you can send to students inside and outside of the school.
NOTE: If the Publication Date (i.e. when a position is visible) is expired or has yet to be published, this position/opportunity will no longer be available to anybody without the web link. This means that it will not show up on students’ Opportunities page anymore.
1. Public events can be shared on social media through Facebook, Instagram, and Twitter:

2. If you leave the Publication Date blank, the position/opportunity will be advertised indefinitely.
3. For more details on how to create a position/opportunity, please click here.