A. General – Page 2 – Hour Republic FAQs

Hour Republic FAQs Guide

Look no further than this guide to direct you to the FAQ you need

General
•    Getting Started Guide
•    How do Teachers/Coordinators sign-up via hourrepublic.com? (or, Google sign up)
•    How do I reset my password and find my username?
•   General Questions
•   How do I send a message to an individual, group, or a class?
•   Pre-placement Activities
• How do I Locate Unapproved Hours?

Main Administrator Section
•    How do I create a new class and signup code?
•    How do I add a new resource?
•    How do I add Bulk Achievements?
•    Adjusting the progress bar
•    Disable/hide certain sections and fields
• How do I add or change my school’s logo?
•    Student Types
•   How do teachers/coordinators customize the Achievements drop-down?
•   A Student is Missing from my Class (Hour Tracking)
•   Why can’t I see students on my Students section?

Employer/Organization
•    How do I add new Organizations/Employers?
•    How do I add contacts to an Organization/Employer?
•    How do I add a Volunteer or Placement opportunity?
•    How do Organizations Approve Hours?
•    Published and Public Positions/Opportunities
•    Active vs Pending Organizations/Employers
•    Why isn’t an organization receiving my email to verify hours?
•    How do I add employer expectations?

Students
• How do students sign-up via hourrepublic.com? (or, Google sign up)
•    How do I add Volunteer and Other Hours?
•    How do I add Placement/Co-op Hours?
•    How do I print a report of my hours?
•    How do I manage my Student Dashboard?
•    Icon Guide
• How do I Assign an Organization to a Student?
•    How do I see when students registered or logged in last?
•   How does a Student Add More than One Shift?
•   What if a Student has Two Employers/Supervisors?
•   How do Students and Teachers/Coordinators Create an Achievement?
•   How do I Track Overnight Shifts?

Reflections/Journals
•    How do teachers add new Reflection/Journal topics?
•    How do students submit a Reflection/Journal?
•    How do teachers mark Reflections/Journal topics?
•    How do students delete a Reflection/Journal?

Reports
• How do I generate a report?
• How do I generate a PDF version of reports?
• How do I print a report of my hours?

Calendar
•    Colour Coding in the Schedule
•    Navigating the Calendar
•    How do I create a PDF Version of the Calendar?

General Questions

General Questions:

Q. How do I reset or update my password?

A. Please follow these instructions to reset or update your password here.

Q. What is a label?

A. The purpose of labels are to let students and teachers/coordinators easily keep track of their work (e.g. hours) by writing short descriptions or ‘subjects’. For example, students can set a label for hours to “Week #1”, “Week #2”, and so on. Or, “AM” for morning placements.

Q. What is the upload or attachment size limit?

A. You can attach or upload files up to 10 megabytes (MB) in size.

If you weren’t able to find the answer to your question, please contact our customer support team at info@charityrepublic.com

How do I reset my password and find my username?

Can’t remember your password? Please follow the instructions below.

Log In Page

1. On the Hour Republic home page, click Log In

2. Click the Reset Password button

3. Enter your email address, then click Reset Password, and you will be sent an email containing your new password

Tip

Change Your Password

If you would like to update your newly reset password into something that is easier to remember, then follow these steps:

1. Visit to your Account Settings

2. Change your password in the Password field

3.Click

Teachers / Coordinators Can Reset Passwords

Students can ask their teacher/coordinator to send them a temporary password.

(i) In the Students section, you will notice 3 dots to the right of a student name
Click the 3 dots, and select Reset Password in the drop-down. This sends the student a temporary password.

(ii) Under the student’s profile, click this icon then click the General tab

At the bottom of the General tab, you can see the email address associated with the student’s registration as well as the student’s username.

Teachers / Coordinators can look up the username and email address associated with your registered account:

(i) In the main Students section, there is a Username column that shows a student’s username

(ii) Under the student’s profile, click this icon then click the General tab

At the bottom of the General tab, you can see the email address associated with the student’s registration as well as the student’s username.

How do I clear my cache in Chrome, Firefox and Microsoft Edge?

To speed things up and conserve communications bandwidth, browsers (e.g. Chrome, Firefox) attempt to keep local copies of pages, images, and other content you’ve visited, so that it does not need to be downloaded again later. Occasionally this caching scheme goes awry (e.g. the browser insists on showing out-of-date content) making it necessary to bypass the cache and force your browser to re-download a web page’s complete, up-to-date content.

➡️ Before proceeding with the steps below in your Settings, try pressing Ctrl+F5 to clear the cache on your page. Or, some browsers such as Chrome will automatically clear cache when the browser is closed (i.e. close all tabs & windows, then re-open Chrome). This could be all that is necessary to clear your browser's cache. If not, please review the other options below.

In Chrome

On your keyboard, press the Ctrl button and F5 key at the same time

or,

On your computer, open Chrome.
At the top right, click More .
Click More tools Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to “Cached images and files,” check the box.
Click Clear data.
Close Chrome completely (all tabs), and re-open Chrome again to notice the effects of clearing your cache.

NOTE: There is no need to check off the Cookies and Browsing History boxes when clearing our cache. That could remove saved content and passwords from your computer.

Reference: Google Account Help; Wikipedia

In Firefox

1. On your computer, open Firefox

2. Click on the icon in the top right corner

3. Next, Select the Privacy & Security settings on the left side of the screen

4. Scroll down until you find the Cookies and Site Data then click on Clear Data

5. A menu will pop up with 2 options, make sure to uncheck the Cookies and Site Data option or else your saved login information will be deleted.

6. Select then exit your settings, any changes you make are automatically saved

Reference: Support Mozilla

In Microsoft Edge

1. On your computer, open Microsoft Edge

2. Click on the … icon in the top right corner

3. Next, Select the Privacy, search, and services settings on the left side of the screen

4. Under Clear browsing data, select the button

5. Set the Time Range to the desired setting

6. A pop-up menu will appear, uncheck Browsing history, Download history, and Cookies and other site data. Make sure Cached images and files is checked.

7. Click on the button then exit your settings

Reference: Lifewire