Author: Customer Support

Navigating the Calendar

A. How do I set up an Event?

1. On the sidebar, click the Calendar tab.

2. Once you’re on the Calendar page, click on the  symbol in the top right corner.

3. Create an event by filling in the necessary fields (required fields have an asterisk (*).

4. Once you fill in the necessary fields, you can choose to select the Class that has access to this event, invite specific students and write a short description.

5. Select the Recurring tab to decide if you would like this event to occur over a certain time interval and what days you would like it to occur.

6. Click Save.

A. How do I Invite Specific Students?

1. When you’re creating an Event, you have the option to invite specific students by clicking on the Students field.

2. Select the students you would like to invite by checking off the box next to their names.

3. If you have a specific group of students in mind, you can filter students by Status, Role, Semester, and Class.

4. Once you have chosen your students, click .

NOTE:

1. You can check off the box next to the Student column to select all members of your school or program.

A. How do I Edit Events?

1. In the calendar view, click on the event that you would like to edit.

2. Now you can edit information regarding the event such as the name, contact, start and end time, etc.

3. If you invited students to the event, you can check the status of their invite by clicking on this icon: 

4. If the invite is still pending, you can choose to  the invitation or you can manually accept the invite by selecting the student’s name

5. Once you select the student’s name, you can click the status field to edit their status.

6. You can also remove the student from the event by selecting .

6. Click Save to maintain any changes.

NOTE:

1. You can click on Today to go to the current date and click the left and right arrows to move between months

2. Selecting Day, Week, or Month will organize the Calendar accordingly.

A. How do I filter Events?

1. There are multiple ways you can filter events. When you’re on the Calendar page, you can find the filters at the top left of the page.

2. If you know the name of the event of interest, you can type it into the Search Bar.

3. You can filter events depending on if students are needed or if you’re invited to the event by selecting the filter to the right of the search bar.

4. You can also filter events by Class by selecting the filter to the left of .

5. Once you’re content with the filters, select  to apply the filters.

TIP

For more details on calendar colour coding, please click here.

Colour Coding in the Schedule

Q. What do the Different Colours mean for Teachers/Coordinators?

Gray signifies that no students have been invited to participate in the event.

Dark Gray signifies that students have been invited to participate in the event, however, none have accepted the offer yet.

Orange signifies that the shift is partially filled. Some of the invited students have accepted to participate in the event.

Green signifies that all invited students have accepted to participate in the event.

Q. What do the Different Colours mean for Students?

Gray signifies an event has been scheduled.

Green signifies that the student has accepted to participate in the event.

How do students delete a reflection?

In need of deleting one your reflections? Then follow these steps:

  1. Go to your Reflections / Journal Topics tab and click on the reflection you would like to delete

2. Next, click the Delete button

3. Once you click this, you will get a prompt to confirm your decision. Select OK to permanently delete your reflection

NOTE: These steps apply to deleting hours, achievements, notes, check-ins and attachments as well. For example, you can visit your Hours page, click on the hours you would like to delete, then select the Delete button to permanently remove them.

 

General Questions

General Questions:

Q. How do I reset or update my password?

A. Please follow these instructions to reset or update your password here.

Q. What is a label?

A. The purpose of labels are to let students and teachers/coordinators easily keep track of their work (e.g. hours) by writing short descriptions or ‘subjects’. For example, students can set a label for hours to “Week #1”, “Week #2”, and so on. Or, “AM” for morning placements.

Q. What is the upload or attachment size limit?

A. You can attach or upload files up to 10 megabytes (MB) in size.

If you weren’t able to find the answer to your question, please contact our customer support team at info@charityrepublic.com

How do I clear my cache in Chrome, Firefox and Microsoft Edge?

To speed things up and conserve communications bandwidth, browsers (e.g. Chrome, Firefox) attempt to keep local copies of pages, images, and other content you’ve visited, so that it does not need to be downloaded again later. Occasionally this caching scheme goes awry (e.g. the browser insists on showing out-of-date content) making it necessary to bypass the cache and force your browser to re-download a web page’s complete, up-to-date content.

➡️ Before proceeding with the steps below in your Settings, try pressing Ctrl+F5 to clear the cache on your page. Or, some browsers such as Chrome will automatically clear cache when the browser is closed (i.e. close all tabs & windows, then re-open Chrome). This could be all that is necessary to clear your browser's cache. If not, please review the other options below.

In Chrome

On your keyboard, press the Ctrl button and F5 key at the same time

or,

  1. On your computer, open Chrome.
  2. At the top right, click More More.
  3. Click More tools and then Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to “Cached images and files,” check the box.
  6. Click Clear data.
  7. Close Chrome completely (all tabs), and re-open Chrome again to notice the effects of clearing your cache.

NOTE: There is no need to check off the Cookies and Browsing History boxes when clearing our cache. That could remove saved content and passwords from your computer.

Reference: Google Account Help; Wikipedia

In Firefox

1. On your computer, open Firefox

2. Click on the  icon in the top right corner

3. Next, Select the Privacy & Security settings on the left side of the screen

4. Scroll down until you find the Cookies and Site Data then click on Clear Data

5. A menu will pop up with 2 options, make sure to uncheck the Cookies and Site Data option or else your saved login information will be deleted.

6. Select  then exit your settings, any changes you make are automatically saved

Reference: Support Mozilla

In Microsoft Edge

1. On your computer, open Microsoft Edge

2. Click on the … icon in the top right corner

3. Next, Select the Privacy, search, and services settings on the left side of the screen

4. Under Clear browsing data, select the  button

5. Set the Time Range to the desired setting

6. A pop-up menu will appear, uncheck Browsing history, Download history, and Cookies and other site data. Make sure Cached images and files is checked.

7. Click on the  button then exit your settings

Reference: Lifewire

e-Signature of Volunteer Hours

Students can obtain e-signatures for volunteer hours. Simply present your smart phone (or any device that has a touch screen), and your supervisor or parent/guardian can sign with their finger on the spot.

1. Add Hours button, volunteer hours (or, Edit for existing hours)

2. Complete volunteer hour and activity fields, and Save.

3. Select the Verify by Signature button near the bottom of a Draft or Pending log (select Edit link to view).
*Remember to check the box indicating that the hours are eligible and meet the school board’s community hour requirements

Verify by Signature button

4. Present the signature pad screen to your volunteer supervisor or parent/guardian.
They can sign off using their finger or a mouse (if it’s a touchscreen computer). Then, click Confirm.

Parent signature field

5. Volunteer hours will show as Verified Verified signature button

or Pending if you are still waiting for a signature Pending signature button

6. An email confirmation message will be shared with the person who verified the hours (volunteer supervisor or parent/guardian), indicating that they verified the hours on that day, with an image of their signature. They can edit the verification status if necessary.

NOTE: Students are still able to use the e-mail verification option if preferred [FAQ].

How do I override the total hours of a student’s Weekly Log?

If you have been in a situation where your student incorrectly inputted their shift hours and you had to manually fix each and every one of the shifts, then this feature is perfect for you. Our Total Hour Override feature allows teachers to quickly change a student’s total hours for a weekly log without having to worry about monotonously fixing each incorrect shift. To override a student’s hours, please complete the following steps:
1. Go to your Placement Dashboard and click on the desired student

2. Click on the edit link next to the incorrect Weekly Log

3. Scroll down to the Total Hours and click on the pencil icon

total_hours

4. Type in the correct total hours

5. Click save

What is the Approved Check Mark on the Student’s Hour Section?

When a student’s hours are Verified by an employer, a teacher has the ability to ‘Approve’ the hours. This feature is available for both the Placement and Volunteer dashboards.

The purpose of this to serve as an indicator to the student that they are on the right track. The check mark also allows teachers to keep track of which logs they have reviewed to date.

Under the Approved column, once you have clicked the Approved button, the checkmark will appear yellow indicating you have reviewed and approved these hours. Verified hours that are not approved and Non-Verified hours will appear as blank.